FAQs

Can my hair extensions be colored? Do you offer a colouring service?

Yes, your hair extensions can be coloured as much as you like with no problems. Yes, we do provide a
colouring service so do visit the product page you are interested in and you will see our shade chart.



How is the hair length measured?

We measure our hair in its straightest form from the start of the weft to the tip of the hair for accurate
measurement.



How much hair is needed for a full install?

UVBIHair usually recommend a minimum of 2 bundles (200 grams) for lengths 12" - 16" and 3 bundles
(300 grams) for lengths 18" and upwards for a full install.



Can I go swimming with my hair extensions?

Yes. You can swim with your extensions as much as you like and nothing will happen (although if you
styled it with heat prior to swimming, once you go swimming it will revert to its natural wavy/curly state). Just
make sure you wash your hair with a clarifying shampoo to get rid of any chemicals and dirt then follow up
with a moisturizing conditioner and air dry or blow dry; whichever you prefer.



How long will my new hair last?

Your hair will last as long as you take care of it. As our hair extensions are 100% Virgin Remy hair, the hair
will already have a great life span. However, maintaining your hair extensions well and treating it as if it is
your own will help your hair last a very long time



What are the shipping fees?

Shipping costs vary and the best way to calculate shipping would be to put the item(s) in your shopping
basket and proceed to the checkout page to see shipping options and costs to your residence.



What is your return policy?

Once you place your order, you may cancel and/or alter your order provided your order has not been
dispatched**. Please note: cancellation of orders are liable to charges. Please review your order carefully
before completing payment.




RETURNS


IF YOU ARE NOT COMPLETELY HAPPY WITH YOUR UVBI HAIR BEFORE IT IS INSTALLED, WE WILL
REFUND YOUR MONEY IF THE BUNDLES, WIGS IS UNOPENED AND THE HAIR IS IN ITS ORIGINAL
CONDITION.
If we have not answered any of your questions on our website or if you have any further questions, you
can contact us and we will happily answer them accordingly.